What Data We Collect and Why We Hold It
When you open an account with us, we collect the information you provide directly — your name, email address, phone number and the payment method you choose to fund your wallet, whether that is bKash, Nagad or Rocket. We record transaction references tied to each deposit
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or withdrawal so we can resolve any payment queries quickly and accurately. We also collect device and session data — the type of phone or browser you use, your IP address and how you navigate through the lobby — to keep your account secure and to
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detect unusual activity. Cookies store your session state so you stay logged in between pages; you can adjust cookie preferences in your browser settings at any time. We do not store your full bKash, Nagad or Rocket PIN or mobile banking credentials — those stay within
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your own wallet app. Data is retained for as long as your account remains active and for a reasonable period afterward as required by our operational obligations. We process your data only for account management, payment processing, fraud prevention and communication about your account. We do
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not sell, rent or share your personal information with marketing third parties. Where we work with service providers — for example, payment processors or security vendors — they are bound by data handling agreements and may only use your information for the specific purpose we have
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engaged them for. This policy applies where local law and eligible region conditions are met.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.